Better manage customer relationships using Outlook Customer Manager

Microsoft Office 365 has always been a go-to solution for small, medium and large scale businesses. Enterprises have benefited in areas of productivity and collaboration using Office 365. The customer manager helps to better manage your customer relationships more effectively. The main pain points of businesses are to able to keep track of the conversations and requests from customers and these are essential for repeat business scenarios.

The new Office 365 service, Customer Manager helps you in maintaining and managing your communications with customers in an easy and effective manner. It provides holistic view of customer interactions and helps keep track of tasks and opportunities along with providing alerts. Customer Manager automatically organizes customer information—such as emails, meetings, calls, notes, files, tasks, deals and deadlines as a timeline. Those users with Dynamics 365, can migrate customer information to achieve process efficiency and consistency, and deeper financial and customer insights.

Outlook Customer Manager is available with an Office 365 Business Premium subscription. In future Microsoft could add it to the E3 and E5 subscriptions.


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